Refund Policy

Return & Refund Policy Effective Date: March 17, 2026 Thank you for purchasing from 1001382879 ONTARIO INC. We are committed to providing high-quality products and a positive customer experience.

 

Please review our return policy carefully before making a purchase.

 

1. All Sales Are Final

All purchases made through 1001382879 ONTARIO INC. are considered final sale. We do not accept returns, exchanges, or offer refunds except under the limited circumstances outlined below.

 

 2. Exceptions for Damaged or Defective Products

We will only accept returns or provide refunds if:

- The product arrives physically damaged, or

- The product has a manufacturer defect or malfunction that was not caused by misuse, negligence, improper handling, or normal wear and tear by the customer.

 

3. Reporting an IssueTo be eligible for a return or refund under this policy:

- You must notify us within 10 days of receiving the product.- You must provide proof of purchase (e.g., order number or receipt).

- You must submit clear photographic or video evidence showing the damage or defect.Failure to report within the specified timeframe may result in denial of the claim.

 

4. Inspection and Determination

All claims are subject to review and inspection by 1001382879 ONTARIO INC. We reserve the sole right to determine whether:

- The product is damaged or defective, and

- The issue was not caused by the customer.If the issue is determined to be caused by misuse, improper care, or external factors after delivery, the claim will be denied.

 

5. Resolution Options If your claim is approved, 1001382879 ONTARIO INC may, at its sole discretion:

- Provide a replacement product, or

- Issue a refund to the original payment method.

We reserve the right to choose the appropriate resolution.

 

6. Non-Returnable Situations. We do not accept returns or provide refunds for:

- Change of mind

- Incorrect selection by the customer

- Normal wear and tear

- Damage caused after delivery due to misuse, accidents, or improper storage.

 

 7. Shipping Costs

- Customers may be responsible for return shipping costs unless otherwise required by applicable law.

- Original shipping fees are non-refundable unless the return is due to our error.

 

8. Limitation of Liability

To the fullest extent permitted by applicable law, 1001382879 ONTARIO INC. shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

 

9. Compliance with Applicable Law

This policy is intended to comply with all applicable consumer protection laws. If any provision of this policy is found to be unenforceable under local law, such provision shall be modified to the minimum extent necessary to comply with legal requirements.

 

10. Contact Information

For all return inquiries, please contact: 1001382879 ONTARIO INC.  info@citrinojuicer.com

By completing a purchase, you acknowledge and agree to this Return & Refund Policy.